Dale
Carnegie recently teamed with MSW Research to study the functional and emotional
elements that affect employee engagement.
In their study, a national representative sample of 1,500 employees was
surveyed, which revealed three key drivers:
• Relationship with immediate supervisor
• Belief in senior leadership
• Pride in working for the company
This study
and past research has shown, time and again, that employees who are engaged significantly
outperform work groups that are not engaged. The study reinforces the idea that
in order to create a competitive organization with superior performance, organizations
should focus on their employees. It is the people who are in the company that
can greatly impact the sustainability, profitability and the long term strength
of the organization.
The study
found that 71% of the employees surveyed are disengaged or partially engaged. If
almost three-quarters of the employees are not fully engaged it would be
challenging, in not implausible, for the organization to achieve their full
potential. This will be evident in employee productivity, customer service, and
eventually the organizations profitability. For employees it is the “personal
relationship with their immediate supervisor that is the key. The attitude and actions of the immediate
supervisor can enhance employee engagement or can create an atmosphere where an
employee becomes disengaged. In
addition, employees said that believing in the ability of senior leadership to
take their input, lead the company in the right direction and openly communicate
the state of the organization is key in driving engagement”, the study
commented.
Clear, open
communication between first, the employer and the employee, and then among the
entire team, is the key to creating a positive and productive working environment.
Organizations can begin by setting clear goals for employees and the
organization. Communicating the organization’s vision and how each employee has
value and their job responsibilities contribute to the success of the
organization. It is with constant, clear and open communication, organizations can
create the highest levels of engaged employees, and an organization where
employees want the organization to succeed. That is a winning combination for
all.
Achieve Purpose can help organizations discover ways to enhance
employee engagement.
www.achieve-purpose.com
