In business, when something
is working or doing what it is supposed to do, we tend not to look at it. When it
breaks, we will fix it. There are more pressing issues to focus on that
requires our time and attention.
Take the self-service popcorn machine in the corner of the
local pub. It’s been doing its job for many years; maybe decades. It makes
popcorn. If the light bulb burns out or the stirring mechanism in the pot stops,
you fix it. Although it may have seen better days, its working fine.
Let’s think about it as it is part of a business process.
